Refund policy

Satisfaction Guarantee

Simply Herbal stands behind its products with a 100% money-back guarantee. If you are not satisfied with your purchase, you are eligible for a refund. To initiate the process, return the unopened product along with purchase details. If you need to cancel an order, please do so within 24 hours of placing it.

Returns Instructions

For a smooth return process, follow these steps:

  1. Notify us of your return and provide the reason through the refund page on our website.
  2. Use a reliable courier service to send the product back, and share shipment details via email.
  3. Products must be returned unopened and in their original packaging for a refund.
  4. Ensure the product is not damaged during courier to be eligible for a refund.
  5. Clearly mention your billing address, name, and contact number on the return label.
  6. Return the product to the following address:

   Address: Scheme 53, Plot No. 100, Indore, Madhya Pradesh, 452010, India.

For further assistance, reach out to our customer service agents.


Return Policy

- Products must be returned unopened; opened or damaged products will not be accepted.

- Inflatable products are not eligible for warranty, return, or refund.

- Buyer bears the cost of shipment for returns.

- Products damaged during shipment or due to improper packaging are not eligible for return or refund.


Damaged Products

- Contact Simply Herbal immediately if a product arrives damaged.

- Ship the damaged product back to us, with shipment cost borne by the buyer.


Refund Process

- Refunds may take up to 60 working days from approval, with email notification to the customer.

- Order cancellations incur a 15% shipment fee deduction.

- Defective products are exchanged; buyer covers shipment for the new product.

- Credit card refunds take about 14 working days; debit card refunds take 30 working days.

- Simply Herbal reserves the right to deny refunds or exchanges.


Order Cancellation

- Cancellations after shipping are not accepted.

- Simply Herbal may cancel orders due to shipping limitations, pricing errors, or product availability issues. Refunds will be issued in such cases.


Proof of Identification

- Soulager Healthcare Pvt. Ltd. reserves the right to request customer identification during delivery. Failure to provide identification can result in order cancellation.


Refund Process

  1. Call customer care at 9109115090 for a return number.
  2. Important:We do not accept direct returns. You need a return number for processing.
  3. Include your full address while returning the product.

For queries or suggestions, feel free to contact us – we value your feedback.

Note: Shipping and handling charges will not be refunded.